Cigar Glass

Return Policy

At Giully, we strive to provide high-quality products and excellent customer service. We want our customers to be completely satisfied with their purchases and have a clear understanding of our return policy.

Eligibility for Returns:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. We do not accept returns on final sale items or items that have been customized.

Initiating a Return:

If you wish to return an item, please contact us at support@giully.com within 30 days of the original purchase date with your order number and a description of the issue. Our customer service team will provide you with a return shipping label, and once we receive the item, we will process your refund within 5-7 business days.

Cost of Returns:

The customer is responsible for the cost of return shipping unless the item is defective or we made an error in the order.

Refunds:

We will issue a refund to the original payment method used for the purchase, excluding any shipping or handling fees. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, you must return it according to our return policy and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at support@giully.com within 3 business days, and we will arrange a replacement or refund.

Contact Us:

If you have any questions or concerns about our return policy, please do not hesitate to contact us at support@giully.com. We are always here to help!

Shipping Policy

All orders are processed within 2 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option

Shipping and Handling (Tracked)

Estimated delivery time

7 to 20 business days

Price

$ 0

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Giully is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@giully.com with your name and order number, and we will investigate it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.