FAQs
1 - What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.
2 - How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. Typically, orders are processed within 1-3 business days, and shipping can take anywhere from 7-20 business days within the US.
3- What is your return policy?
We offer a 30-day return policy on all items purchased from our store. If you are unsatisfied with your purchase, you can return it for a full refund or exchange.
4- How do I track my order?
Once your order is processed and shipped, you will receive an email with tracking information. You can also log in to your account on our website to track your order.
5- Can I cancel my order?
If your order has yet to be processed, you can cancel it by contacting us. However, if your order has already been processed and shipped, you will need to follow our return policy.
6- Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary depending on your location. Check our Shipping Policy.
7- How can I contact customer support?
You can contact our customer support team by email or using the contact form on our website. We typically respond within 24-48 hours.
8- What is your privacy policy?
We take your privacy very seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can read our privacy policy on our website.
9- Can I use a discount code with my order?
Yes, you can use a discount code during checkout. You can enter the code in the appropriate field, and the discount will apply to your order.
10- What is your exchange policy?
If you would like to exchange an item for a different size or color, please get in touch with us at support@giully.com; we will gladly assist you.
11- Do you offer bulk discounts?
Yes, we offer bulk discounts on select products. Please feel free to contact us for more information.
12- Can I change my shipping address after placing my order?
If your order has not yet been shipped, we may be able to change your shipping address. Please get in touch with us as soon as possible to request a change.
13- Can I leave a product review?
Yes, we encourage our customers to leave product reviews on our website. You can do so by visiting the product page and clicking the "Write a Review" button.
14- How do I know if a product is in stock?
You will see an "Out of Stock" message on the product page if a product is out of stock. You can add a product to your cart and complete your purchase if it is in stock.
15- Can I use multiple discount codes on my order?
No, only one discount code can be used per order.
16- What is your product return process?
If you need to return a product, please contact us at support@giully.com to request a return authorization. Once you approve, you can return the product to us for a refund or exchange.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and Apple Pay.
2 - How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. Typically, orders are processed within 1-3 business days, and shipping can take anywhere from 7-20 business days within the US.
3- What is your return policy?
We offer a 30-day return policy on all items purchased from our store. If you are unsatisfied with your purchase, you can return it for a full refund or exchange.
4- How do I track my order?
Once your order is processed and shipped, you will receive an email with tracking information. You can also log in to your account on our website to track your order.
5- Can I cancel my order?
If your order has yet to be processed, you can cancel it by contacting us. However, if your order has already been processed and shipped, you will need to follow our return policy.
6- Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary depending on your location. Check our Shipping Policy.
7- How can I contact customer support?
You can contact our customer support team by email or using the contact form on our website. We typically respond within 24-48 hours.
8- What is your privacy policy?
We take your privacy very seriously. Our privacy policy outlines how we collect, use, and protect your personal information. You can read our privacy policy on our website.
9- Can I use a discount code with my order?
Yes, you can use a discount code during checkout. You can enter the code in the appropriate field, and the discount will apply to your order.
10- What is your exchange policy?
If you would like to exchange an item for a different size or color, please get in touch with us at support@giully.com; we will gladly assist you.
11- Do you offer bulk discounts?
Yes, we offer bulk discounts on select products. Please feel free to contact us for more information.
12- Can I change my shipping address after placing my order?
If your order has not yet been shipped, we may be able to change your shipping address. Please get in touch with us as soon as possible to request a change.
13- Can I leave a product review?
Yes, we encourage our customers to leave product reviews on our website. You can do so by visiting the product page and clicking the "Write a Review" button.
14- How do I know if a product is in stock?
You will see an "Out of Stock" message on the product page if a product is out of stock. You can add a product to your cart and complete your purchase if it is in stock.
15- Can I use multiple discount codes on my order?
No, only one discount code can be used per order.
16- What is your product return process?
If you need to return a product, please contact us at support@giully.com to request a return authorization. Once you approve, you can return the product to us for a refund or exchange.
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