Shipping Policy

Shipping Policy

After receiving your order confirmation email, all orders are processed within 2 to 10 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
Shipping and Handling (Tracked)	7 to 20 business days	$ 0

 

 

Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Giully is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@giully.com with your name and order number, and we will investigate it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, Returns, and Exchanges.

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at support@giully.com with your order number and a photo of the item’s condition. We address these case-by-case but will try our best to work towards a satisfactory solution.